Privacy Policy

 

The Baldwin Park Resident Owned Utility District (BPROUD) is committed to protecting your personal information and ensuring appropriate protection exists when collecting, storing, using and reporting that information.

Privacy and Customer Confidentiality

The Baldwin Park Resident Owned Utility District (BPROUD), its employees, agents, contractors, and affiliates shall maintain the confidentiality of the “confidential information” of individual customers, including name(s), service address(es), billing address(es), telephone number(s), email address(es), account number(s), social security number(s), taxpayer ID number(s), and electricity consumption information; except as reasonably necessary to conduct BPROUD’s business operations, to provide services to customers, and/or as required by the CPUC.

Examples of circumstances constituting reasonably necessary disclosures, sharing, or transmitting of confidential information include, but are not limited to, when necessary to: (a) comply with any law, regulation, or court order; (b) enable BPROUD to provide services to its customers; (c) collect unpaid bills; (d) obtain and provide credit reporting information; (e) resolve customer disputes or inquiries; (f) communicate information about demand response, energy efficiency, energy management and conservation programs; or (g) in situations of imminent threat to life or property, or to prevent or resolve service interruptions.

BPROUD shall not, under any circumstances, disclose customer confidential information for third-party telemarketing, email, or direct mail solicitation purposes.  Aggregated data that cannot be traced to specific customers may be released at BPROUD’s discretion.

Customer data, including individual customer names, addresses, and electric energy usage data, is collected via Southern California Edison’s metering systems. BPROUD may share Customer Data with contractors and vendors for purposes of providing services and operating programs. Contractors and vendors are required to agree to only use Customer Data for program operational purposes and protect it under the same standards as BPROUD. BPROUD retains customer-specific energy usage and billing information only as long as reasonably necessary for business and legal purposes, and such retention period is typically not more than five (5) years unless otherwise required by law or regulation.

Notice of this policy will be provided when confirming a new customer account, and annually, inclusive of any updates or revisions to this policy, to customers via an on-bill message to guide customers to the most updated version on BPROUD’s website at www.bproud.baldwinpark.com.  Any changes to this policy between notification periods will be communicated through BPROUD’s website. Previous versions of this policy can be requested via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mailed request to Baldwin Park Resident Owned Utility District, 14403 E. Pacific Avenue, Baldwin Park, CA 91706.

Customers having any questions or concerns regarding the collection, storage, use or distribution of customer information, or who wish to view, inquire about, or dispute any customer information held by BPROUD or limit the collection, use or disclosure of such information may contact BPROUD by phone at 1-626-214-1662 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at 14403 E. Pacific Avenue, Baldwin Park, CA 91706.

Protection of Confidential Information

Privacy and Customer Confidentiality Policy

Protection Again Dissemination of Untrue or Misleading Information

Advance Metering Infrastructure (AMI) Data Security and Privacy Policy